Stakeholders

As part of our management, we have also established a list of the main stakeholders for the company and the business, and we have developed programs and/or communication channels with each of them.

Group Type	Stakeholder	Program and/or relationship channel
Shareholder	Majority Shareholder Minority Shareholder	Board of Shareholders. Meeting with SEP executives. Unit in charge of shareholder service.
Users	Wholesale Users Retail Users Association of Users	"Open door" policy of the administration with the associations of users Information e-mails. Meetings with marketing area to develop ZOFRI Mall Marketing Plan. Más ZOFRI magazine.
ZOFRI S.A. workers	ZOFRI S.A. workers Labor Unions	"Open door" policy of the administration with ZOFRI S.A. labor unions. Extended meetings of the general Manager with all workers. El Franco magazine, news board and Intranet.
Authorities	National Authorities Regional Authorities Local Authorities International Authorities	Meetings with authorities. Participation in public-private work groups (e.g. Load Builders work group) led by Labor Regional Secretary of Tarapacá and coordination work groups (e.g. with Customs). Feedback process on the use of the resources submitted to the districts (15% of gross income). Coordination of visits to Duty Free Zone premises. System media campaigns and promotion to attract foreign investment.
System workers	Shippers Load Builders Users' workers	"Open door" policy of the administration with the labor unions of users' workers. "Open door" policy of the administration with the load builder labor union.
Contractors and suppliers	Critical suppliers Non-critical suppliers	Risk prevention meetings. Verify compliance of own and user contractor companies with construction regulation in Walled Premises.
Neighboring communities	Facility neighbors Neighbor Councils	Work group with District Board of Neighbor Councils in Northern Iquique Area. Support for sports activities in the district.
Trade Associations	National business and trade associations International business and trade associations	We are members of different business and trade associations, participating in meetings, work groups and seminars.
Final customers	Wholesale final customers Retail final customers	Social media (Facebook ZOFRI Oficial and Mall ZOFRI; Twitter @ZofriOficial and @MallZofri). Whistleblower Channel. Registry of Complaints.
Media	Mass Media	Press conferences and releases in case of particular situations.
Critical logistics actors	EPI ITI Customs Association of Truck Drivers	Meetings in specific situations. Communication and coordination in the control and inspection to prevent smuggling and asset laundering. Logistics meeting.